FAQs

If you are a new student, you will be sent your credentials with the student confirmation letter. If you are a student who has  lost or forgot your password, please email [email protected]

If you are trying to access a restricted TCM file or folder and get to the Request Permission screen, that means that you are signed with a different Google account or your default account is not your tcmi.edu account.

1. To solve this CLICK on “Switch accounts”

2. If your tcmi.edu account is not in the list CLICK “Sign in to another account”

3. Please put your entire “[email protected]” address and password and “Sing in”

If you want to enable multiple sign in please follow this guide

If you paid your fee in cash to your site coordinator it may take some time to process the transaction. If this is not the case or your payment was made at HE, please e-mail [email protected] indicating the issues you have, take a screenshot of the page, including the error, and attach it to the email.

The best way to learn Moodle is learning by doing. Please email your questions to us or submit a “report form” in Moodle.

Mentoring Centers provides internet access for the students and professors.

It may be that the professor has given an extended dead-line to some students in order for them to submit their course assignments, or the grades have not been submitted to the office yet. If all the above are not the case, please e-mail [email protected] indicating the issues you have, take a screenshot of the page, including the error, and attach it to the email.

Your academic progress and financial transactions are available at students.tcmi.edu. To access this page you will need your @tcmi.edu account.

A TCMI.edu user account allows us to guarantee you more privacy and security, also having a .edu email address allows you to benefit from reduced costs to software, books and services.  It is also required by internal and external rules.